Return Policy

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Our Commitment to Satisfaction

At Expellingdetoxif, we are committed to providing exceptional personal outfit curation services that meet and exceed your expectations. We understand that engaging styling services is a personal decision, and we want you to feel confident in your choice to work with us.

This Return Policy outlines the circumstances under which refunds or service adjustments may be provided, as well as our procedure for handling such requests.

Nature of Our Services

Our services consist of personalised styling consultations, wardrobe audits, and outfit curation recommendations. As these are professional consultation services that involve time, expertise, and personalised work, they differ from physical products in terms of returns and refunds.

Once a consultation has been provided or styling recommendations have been delivered, the service is considered complete. However, we offer several options to ensure your satisfaction with the results.

Service Satisfaction Guarantee

We stand behind the quality of our styling services. If you are not satisfied with the recommendations or consultation you received, please contact us within 14 days of service delivery. We will work with you to understand your concerns and find a suitable resolution, which may include:

  • Additional consultation time to address your specific concerns
  • Revised recommendations based on your feedback
  • Credit towards future services
  • Partial refund for services that did not meet expectations

Cancellation Before Service Delivery

Consultations and Appointments

You may cancel or reschedule a booked consultation under the following conditions:

  • Cancellations made more than 48 hours before the scheduled appointment will receive a full refund
  • Cancellations made between 24 and 48 hours before the appointment will receive a 50% refund
  • Cancellations made less than 24 hours before the appointment are non-refundable
  • Rescheduling requests made more than 24 hours in advance can be accommodated without penalty

Package Services

For package services that include multiple consultations or deliverables:

  • Full refund is available if cancellation is requested before any services have been delivered
  • Partial refund may be available for unused portions of multi-session packages
  • The refund amount will be calculated based on the services already rendered

Refund Eligibility

Refunds may be considered in the following circumstances:

  • Service was not delivered as described in the booking confirmation
  • Technical issues on our end prevented service delivery
  • Significant deviation from the agreed scope of services
  • Documented dissatisfaction communicated within 14 days of service delivery

Non-Refundable Items

The following are generally not eligible for refunds:

  • Services that have been fully delivered and completed
  • No-shows for scheduled appointments without prior notice
  • Dissatisfaction due to personal preference changes after service delivery
  • Third-party products or items purchased based on our recommendations
  • Gift certificates or promotional credits

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  • Contact us via email or phone within 14 days of service delivery
  • Provide your booking reference or service date
  • Explain the reason for your refund request in detail
  • Include any relevant documentation or correspondence

Our team will review your request and respond within 5 business days. We may request additional information or schedule a call to better understand your concerns.

Refund Processing

Once a refund is approved:

  • Refunds will be processed using the original payment method
  • Credit card refunds typically appear within 5-10 business days
  • Bank transfer refunds may take up to 14 business days
  • You will receive email confirmation when the refund is processed

Service Credits

In some cases, we may offer service credits instead of monetary refunds. Service credits:

  • Are valid for 12 months from the date of issue
  • Can be applied to any of our styling services
  • Are non-transferable and cannot be exchanged for cash
  • Cannot be combined with other promotional offers unless specified

Disputes and Resolution

If you are not satisfied with the outcome of your refund request, you may request a review by our management team. Please submit your appeal in writing within 7 days of receiving our initial response.

We are committed to resolving all disputes fairly and in good faith. Our goal is to ensure every client has a positive experience with our services.

Exceptional Circumstances

We understand that unexpected circumstances can arise. In cases of serious illness, family emergencies, or other significant events, we may make exceptions to our standard refund policy. Please contact us to discuss your situation, and we will do our best to accommodate your needs.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any updates.

The policy in effect at the time of your service purchase will apply to that transaction.

Australian Consumer Law

Nothing in this Return Policy is intended to limit or exclude any rights you may have under Australian Consumer Law that cannot be limited or excluded by law. If there is any conflict between this policy and your rights under Australian Consumer Law, your statutory rights will prevail.

Contact Us

If you have any questions about our Return Policy or wish to request a refund, please contact us:

Expellingdetoxif
Suite 15, 50 St Georges Terrace, Perth WA 6000
Phone: +61 8 9221 6655
Email: callme@expellingdetoxif.world